Life is Short…Make Every Outfit Count!!
I recently came across an e-commerce website, it was one of those Facebook pop-ups and said up to 90% off. I downloaded the app just to browse through the clothes and there they were. Exquisite Italian brands along with brands from around the world at an extremely reduced price. Yoox.com! Yoox Net-A-Porter Group is an Italian retail online luxury website. This group came to be in 2015 after a merger between Yoox Group and Net-a-Porter Group. The website has multiple worldwide brands but the highlight of the website is their Italian brands. Price Range? They have brands that are quite expensive but always run offers. The last offer they extended…
The Healing Power of Crystals! A beginner’s guide
Crystals or Healing rocks, may not have any scientific base but does have a lot of energy. Beliefs related to “Healing Crystals” fall under pseudoscience which means that although they are claimed to be scientific or factual but do not have any compatibility with scientific methods. Healing rocks/ crystals have a lot of historical claims and were used to cure ailments and in numerous medical treatments. These crystals/semi-precious stones are believed to assist in Self Healing. How do they work? Healing crystals help in channelizing an individuals’ energy level by providing positive energy and helps in getting rid of toxic negative energy. In a simpler term, they act as magnets…
The New Normal… Masks!
Covid-19, a word that changed our concept of lifestyle and luxury. The world is dependent on this accessory like wearing a watch. But isn’t this highly uncomfortable though mandatory. There are a lot of standards out there like N95, KN95, KF94 which you may come across when you go looking for a mask which can be very confusing. So how should you choose a mask for yourself and your loved ones? There are a few factors to be considered when selecting an appropriate mask: Standard: If you Google N95 vs KN95 vs KF94 or any other standard, you would most probably end up on a site that will give you…
Let’s be Proactive!
Why is it important to be “Proactive” to sell? Every industry involves selling; it’s basically important to persuade a guest or customer so as to get them to buy your product or services. There are two traditional ways of selling …” Proactive selling” or “Reactive selling” and both are important in their own ways. Let us first understand these terms in a very simple way ….Proactive selling is the most used method as a service provider, we approach the guest and anticipate their requirements and needs. Also, the service we extend we suggest various add ons or propose other services which the company can offer in near future. On the…
The defined road to Menu Planning!
What do you think makes a great menu? It’s not always about the food or taste or its appeal, a great menu also matters! How many of us have seen a menu and walked out of the restaurant..well…yes, we do. I have personally seen menus and said I don’t think its this that I want to eat today and I am sure many of us have. “ A unique menu is a way to the great success of any restaurant” Menu engineering as we hoteliers say is an important factor to be considered. What do you think is menu engineering? As for me everything that your menu says will lead…
To Upsell or Not to Upsell?
Upselling… a common term within the service industry! why do we upsell? What is its importance? Well, upselling is a tool which helps any service provider to offer a product with a little more cost or offer add-ons to earn some additional profit. This is a simple definition which is a major important tool for any service industry. However, for me….its has been a very crucial tool for “Customer Retention” / Customer Satisfaction”. How Customer Retention you may ask and why? Let’s consider a simple example, I was handling a wedding event of 1200 guests, my guest was not too aware of hotel policies and the processes. Hence, I had…
Smile…A universal welcome!
Service With a Smile…! This statement does define luxury … don’t you think? When we visit a luxury hotel/ highly rated restaurant, we expect a certain more poise and experience as compared to a regular cafe or a casual joint. Why is that? Have we been told to judge our experience in a certain manner or is it a believed notion. There are a few important mottos’ or lines which you hear everyday in a hotel school. “Service with a smile” is one of them. When i moved to work with one of the most leading hotel chain, we heard the following very often; “Its time to put on your…
Did someone say…..LUXURY?
Luxury Management is focusing on a brand / product and for a certain group of audience. So how does “Luxury Management” lead to “Luxury Hospitality Management” or can Hospitality Management make luxury its integral part. In todays’ time every guest demands Luxury. Every property (hotel group) has a list of criteria they need to follow so as to fall under the category of Luxury. With changing times, there is so much to extend and every Hotel chain has something unique to offer. I had come across a term used by one of the leading hotel chains …..they mentioned ..“We are in the business of Sleep”. Another group used “Home away…