Let’s be Proactive!
Why is it important to be “Proactive” to sell? Every industry involves selling; it’s basically important to persuade a guest or customer so as to get them to buy your product or services. There are two traditional ways of selling …” Proactive selling” or “Reactive selling” and both are important in their own ways. Let us first understand these terms in a very simple way ….Proactive selling is the most used method as a service provider, we approach the guest and anticipate their requirements and needs. Also, the service we extend we suggest various add ons or propose other services which the company can offer in near future. On the…
To Upsell or Not to Upsell?
Upselling… a common term within the service industry! why do we upsell? What is its importance? Well, upselling is a tool which helps any service provider to offer a product with a little more cost or offer add-ons to earn some additional profit. This is a simple definition which is a major important tool for any service industry. However, for me….its has been a very crucial tool for “Customer Retention” / Customer Satisfaction”. How Customer Retention you may ask and why? Let’s consider a simple example, I was handling a wedding event of 1200 guests, my guest was not too aware of hotel policies and the processes. Hence, I had…
Smile…A universal welcome!
Service With a Smile…! This statement does define luxury … don’t you think? When we visit a luxury hotel/ highly rated restaurant, we expect a certain more poise and experience as compared to a regular cafe or a casual joint. Why is that? Have we been told to judge our experience in a certain manner or is it a believed notion. There are a few important mottos’ or lines which you hear everyday in a hotel school. “Service with a smile” is one of them. When i moved to work with one of the most leading hotel chain, we heard the following very often; “Its time to put on your…
Did someone say…..LUXURY?
Luxury Management is focusing on a brand / product and for a certain group of audience. So how does “Luxury Management” lead to “Luxury Hospitality Management” or can Hospitality Management make luxury its integral part. In todays’ time every guest demands Luxury. Every property (hotel group) has a list of criteria they need to follow so as to fall under the category of Luxury. With changing times, there is so much to extend and every Hotel chain has something unique to offer. I had come across a term used by one of the leading hotel chains …..they mentioned ..“We are in the business of Sleep”. Another group used “Home away…