Another Insight on Luxury!

In one of my previous posts, I had shared my point of view on “Luxury”…however, I feel that I had a little more to add to the world of hospitality.

In a high-octane Sporting Event, a spectator gets a Thrilling feel. In a Desert Safari, a participant gets an Adventurous feel. In a Meditation center, you would feel Sublime. So what is a heightened feel in a hotel?

It is Luxury or Luxe. Yes, all the senses should experience “Luxury”. From the welcome to Check-in, from the Bell-Hop to the Elevator attendant, the well-appointed Suite to the voice answering the intercom…From the Maitre D’Hotel… to the gastronomical delight in Speciality Restaurant……all should provide the Guest with a Luxe feel.

A seamless, unobtrusive and slightly understated experience is what we look for and eventually hope that the taste and feel of the Luxury property should linger in the subconscious long after the physical attributes have been removed in time and distance.

This is a crucial aspect of Customer Retention and loyalty. This Luxe experience we offer will ensure that the Guests’ re-visit their nostalgic depths and their senses compel them to visit the property again.