Another Insight on Luxury!
In one of my previous posts, I had shared my point of view on “Luxury”…however, I feel that I had a little more to add to the world of hospitality. In a high-octane Sporting Event, a spectator gets a Thrilling feel. In a Desert Safari, a participant gets an Adventurous feel. In a Meditation center, you would feel Sublime. So what is a heightened feel in a hotel? It is Luxury or Luxe. Yes, all the senses should experience “Luxury”. From the welcome to Check-in, from the Bell-Hop to the Elevator attendant, the well-appointed Suite to the voice answering the intercom…From the Maitre D’Hotel… to the gastronomical delight in Speciality…
The defined road to Menu Planning!
What do you think makes a great menu? It’s not always about the food or taste or its appeal, a great menu also matters! How many of us have seen a menu and walked out of the restaurant..well…yes, we do. I have personally seen menus and said I don’t think its this that I want to eat today and I am sure many of us have. “ A unique menu is a way to the great success of any restaurant” Menu engineering as we hoteliers say is an important factor to be considered. What do you think is menu engineering? As for me everything that your menu says will lead…
To Upsell or Not to Upsell?
Upselling… a common term within the service industry! why do we upsell? What is its importance? Well, upselling is a tool which helps any service provider to offer a product with a little more cost or offer add-ons to earn some additional profit. This is a simple definition which is a major important tool for any service industry. However, for me….its has been a very crucial tool for “Customer Retention” / Customer Satisfaction”. How Customer Retention you may ask and why? Let’s consider a simple example, I was handling a wedding event of 1200 guests, my guest was not too aware of hotel policies and the processes. Hence, I had…
Did someone say…..LUXURY?
Luxury Management is focusing on a brand / product and for a certain group of audience. So how does “Luxury Management” lead to “Luxury Hospitality Management” or can Hospitality Management make luxury its integral part. In todays’ time every guest demands Luxury. Every property (hotel group) has a list of criteria they need to follow so as to fall under the category of Luxury. With changing times, there is so much to extend and every Hotel chain has something unique to offer. I had come across a term used by one of the leading hotel chains …..they mentioned ..“We are in the business of Sleep”. Another group used “Home away…