An Oasis in the Desert…The Farm, Al Barari
Well, not really a farm but yes a densely green part of UAE is the Al Barari area. The restaurant “The Farm” is designed beautifully with green pathways and bridges connecting a man-made water body to the green part of the restaurant. Ambience Sections are designated within the restaurant. They have both indoor and outdoor areas, but my suggestion…the outdoor is better. Not the best decision to visit the restaurant in the summer months, however, it is really beautiful in winters and early summer. Food They serve global cuisine, have a lot of variety that I am sure the menu is designed for guests with all preferences and tastes. As…
MAC EDITION- Mac N Cheese, Dubai! …Food Review
Ultimate comfort food is now in Dubai at various locations around the Emirate. Mac n cheese is the most crave-worthy American dish that is relished by both grownups and children. A perfect portion of this dish can although add enough calories that would make you regret the next day but the satisfaction is surely worth it. A great choice for your cheat day! I recently came across the MAC EDITION- Mac N Cheese restaurant on Zomato and immediately ordered the first thing on the menu that I saw, The Bolognese Mac along with my all-time favorite Grilled cheese Turkey Sandwich. Much to my disappointment, the Mac and cheese had a…
All about Desi-ness…Hitchki, The Indian Restaurant!
“There is no sincere love than the love of Food! ” – George Bernard Shaw If you are missing out on the authentic Bollywood feel around you, well…the wait is now over! Dine at Hitchki, a perfect blend between contemporary and traditional Indian food that will surely satisfy your palette. The Menu Due to the pandemic, the trend of menu copies is now long forgotten and one needs to scan a code to view. Similarly at Hitchki, once you scan the QR code, there are two menus you can view…a beverage and food menu. The beverage menu and the food menu is all about the names they have innovated. A…
Let’s be Proactive!
Why is it important to be “Proactive” to sell? Every industry involves selling; it’s basically important to persuade a guest or customer so as to get them to buy your product or services. There are two traditional ways of selling …” Proactive selling” or “Reactive selling” and both are important in their own ways. Let us first understand these terms in a very simple way ….Proactive selling is the most used method as a service provider, we approach the guest and anticipate their requirements and needs. Also, the service we extend we suggest various add ons or propose other services which the company can offer in near future. On the…
The defined road to Menu Planning!
What do you think makes a great menu? It’s not always about the food or taste or its appeal, a great menu also matters! How many of us have seen a menu and walked out of the restaurant..well…yes, we do. I have personally seen menus and said I don’t think its this that I want to eat today and I am sure many of us have. “ A unique menu is a way to the great success of any restaurant” Menu engineering as we hoteliers say is an important factor to be considered. What do you think is menu engineering? As for me everything that your menu says will lead…
To Upsell or Not to Upsell?
Upselling… a common term within the service industry! why do we upsell? What is its importance? Well, upselling is a tool which helps any service provider to offer a product with a little more cost or offer add-ons to earn some additional profit. This is a simple definition which is a major important tool for any service industry. However, for me….its has been a very crucial tool for “Customer Retention” / Customer Satisfaction”. How Customer Retention you may ask and why? Let’s consider a simple example, I was handling a wedding event of 1200 guests, my guest was not too aware of hotel policies and the processes. Hence, I had…
Smile…A universal welcome!
Service With a Smile…! This statement does define luxury … don’t you think? When we visit a luxury hotel/ highly rated restaurant, we expect a certain more poise and experience as compared to a regular cafe or a casual joint. Why is that? Have we been told to judge our experience in a certain manner or is it a believed notion. There are a few important mottos’ or lines which you hear everyday in a hotel school. “Service with a smile” is one of them. When i moved to work with one of the most leading hotel chain, we heard the following very often; “Its time to put on your…
Did someone say…..LUXURY?
Luxury Management is focusing on a brand / product and for a certain group of audience. So how does “Luxury Management” lead to “Luxury Hospitality Management” or can Hospitality Management make luxury its integral part. In todays’ time every guest demands Luxury. Every property (hotel group) has a list of criteria they need to follow so as to fall under the category of Luxury. With changing times, there is so much to extend and every Hotel chain has something unique to offer. I had come across a term used by one of the leading hotel chains …..they mentioned ..“We are in the business of Sleep”. Another group used “Home away…